Privacy Policy

1 Introduction and Scope

Urja Mobility Solutions Private Limited ("Urja", "Company", "we", "us" or "our") operates an electric vehicle charging network, mobile applications, websites, RFID services, QR-code charging facilities and associated cloud-based charging management systems.

This Privacy Policy applies to information collected when you visit our websites, create or use an account, access our applications, use our charging services, interact with our customer support team or otherwise communicate with us.

The policy describes our general approach to collecting, using, storing, processing, transferring, sharing and protecting information.

References to "you" or "your" mean an individual using our platforms or services.

We aim to handle personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, together with applicable rules and requirements.

2 Information We Collect

Depending on how you interact with Urja, we may collect the following categories of information.

A. Personal and Account Information

• Your full name.
• Your mobile phone number, including information used for OTP-based verification.
• Your email address.
• Your account identifiers and registration details.
• Your billing address and state of residence, where required for billing or service purposes.
• Your GSTIN or other business billing information when applicable to a business transaction.

B. Vehicle Information

When required to provide charging, fleet or connected vehicle features, we may collect vehicle information provided by you or made available through an integration you have authorized.

• Vehicle registration number.
• Vehicle make, model and year of manufacture.
• Odometer readings or total distance travelled.
• Available driving range or battery-related information, where supported.
• Vehicle location information, where the relevant feature is enabled.

C. Charging and Transaction Information

When you use our charging services, we may process information needed to facilitate and manage a charging session, such as charging station identifiers, session details, timestamps, energy consumption, applicable charges and transaction status.

D. Information from Third-Party Accounts

If you choose to register or sign in using a third-party service, such as a supported social login provider, we may receive account identifiers and other information that you authorize that provider to share with us.

The information available to us depends on the permissions you grant and the settings of the third-party service. Please review the relevant provider's privacy information to understand its practices.

E. Information You Choose to Provide

We may receive additional information when you contact support, submit a form, participate in a survey, respond to an offer or use another feature on our platform.

F. Information from Other Sources

Where permitted by applicable law, we may receive relevant information from charging partners, service providers, integration partners and other third parties. We may combine such information with information already available to us where necessary for the purposes described in this policy.

3 Cookies and Electronic Technologies

Our websites and applications may use cookies, device identifiers, pixel tags, web beacons and similar technologies to support functionality and understand how our services are used.

These technologies may help us to:

• Maintain website and session functionality.
• Remember certain preferences.
• Understand platform usage and performance.
• Identify technical issues and improve user experience.
• Support relevant communications or advertising, where applicable and permitted.

You may be able to manage or disable cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of some platform features.

Where required, consent will be obtained before using technologies that require your consent under applicable law.

4 Automatically Collected and Location Information

When you use our platforms, certain technical and usage information may be collected automatically. This may include information about the features you use, interactions with the platform, device or browser details, diagnostic information and service activity.

We use this information to maintain our services, investigate technical issues, improve functionality and protect our systems.

Location Information

Some Urja features may require precise or approximate location information to identify nearby charging stations, support navigation or provide location-dependent services.

Location information may be collected when you enable the relevant feature or grant the necessary device permissions. You can generally manage location permissions through your device settings. Disabling location access may limit features that depend on it.

5 How We Use Your Information

Urja may use information for purposes connected with providing, operating, securing and improving our products and services, including:

• Creating, verifying and managing user accounts.
• Providing access to charging stations and related services.
• Facilitating charging sessions, reservations, payments, receipts and invoices.
• Providing customer support and responding to questions or complaints.
• Sending service notifications, account updates, security alerts and transaction communications.
• Sending promotional communications where permitted by law and, where required, with your consent.
• Personalizing platform features and improving the services offered to users.
• Analyzing service performance, diagnosing technical problems and conducting operational analysis.
• Maintaining the integrity and security of our platforms and connected systems.
• Detecting and preventing fraud, abuse, unauthorized activity and security incidents.
• Supporting connected vehicle, fleet management and charging-related features that you choose to use.
• Producing aggregated statistics and insights that do not identify individual users.
• Meeting applicable legal, regulatory and record-keeping requirements.
• Performing other purposes disclosed to you when information is collected or for which you have provided the necessary consent.

6 Communications with You

We may contact you through email, mobile phone, SMS, push notifications, notices on our platforms or other appropriate communication channels.

Communications may relate to account verification, charging sessions, payments, receipts, service availability, customer support, security or other operational matters.

Where permitted, we may also send information about products, services, offers or initiatives that may be relevant to you.

You may manage promotional communications through available preferences or opt-out instructions. Disabling promotional communications will not necessarily stop essential service or security notifications.

7 Sharing and Disclosure of Information

We do not sell your personal information. We may share information in the circumstances described below, subject to applicable law and any consent required.

A. Charging and Service Partners

Where a charging service is delivered through a charging network operator, station owner, vendor or other service partner, we may share the information reasonably necessary to facilitate the requested service.

B. Service Providers and Integrations

We may use third-party providers to support services such as hosting, software development, technical maintenance, customer support, analytics, communications and payment processing. Such providers should access information only as necessary to perform their authorized services.

C. Payment Service Providers

Payments may be processed by third-party payment gateways or payment service providers. Relevant transaction information may be shared with those providers to authorize and complete a payment.

Payment processing is also subject to the applicable provider's privacy and security practices.

D. Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, a valid legal process, a lawful government request or an authorized investigation.

E. With Your Consent

We may share information for another purpose where you have been informed and have provided the necessary consent.

F. Aggregated Information

We may use or share aggregated or appropriately de-identified statistics for business, operational or analytical purposes, where the information does not identify you.

8 Information Security

Urja takes reasonable steps to protect information against unauthorized access, use, alteration, disclosure or destruction.

Depending on the service and the nature of the information, safeguards may include technical, organizational, operational and access-control measures.

We seek to limit access to personal information to authorized persons and service providers who need it for legitimate operational purposes.

However, no method of electronic transmission, internet communication or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security in every circumstance.

If we become aware of a personal data security incident, we will take appropriate steps in accordance with applicable legal requirements.

9 Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide the requested services, maintain appropriate business records and meet applicable legal or regulatory obligations.

The retention period may depend on the type of information, the nature of the service, the relevant transaction and any applicable legal requirements.

When personal information is no longer required for its intended purposes and no lawful retention requirement applies, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

10 Third-Party Services and Integrations

Our platforms may integrate with third-party services to provide charging, payment, connected vehicle, fleet management or other features.

When you choose to enable an integration, relevant information may be received from or shared with that service, depending on the permissions granted and the functionality requested.

For connected vehicle features, the information available may include vehicle details, odometer information, driving range or location information, depending on the integration and permissions.

You should review the privacy information and settings of third-party services you choose to connect. Their handling of information may also be governed by their own privacy policies.

Where a feature allows you to disconnect an integration or withdraw access, you can use the available controls to stop future access through that feature. This may not automatically delete information already lawfully collected or retained.

11 Communications and Service Improvement

Where permitted by applicable law, we may review information submitted through customer support channels or other service interactions to address requests, investigate suspected fraud, maintain security, resolve technical problems and improve our products and services.

Access to such information should be limited to legitimate operational, security, support or compliance purposes.

12 Your Privacy Rights and Choices

Subject to applicable law and the circumstances of processing, you may have rights concerning your personal information.

• Access and information: You may request information about personal data processed by us, where such a right is available under applicable law.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of personal information where applicable law permits, subject to lawful retention obligations.
• Consent withdrawal: Where processing is based on your consent, you may withdraw that consent through an available mechanism or by contacting us.
• Communication preferences: You may manage promotional communications through available settings or opt-out instructions.
• Location permissions: You may manage location access through your device settings, although some features may no longer work.

We may need to verify your identity before responding to a privacy request. Certain information may need to be retained where required by law or for another lawful purpose.

Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal. It may also affect our ability to provide features that depend on the relevant information.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, information-handling practices or applicable legal requirements.

When changes are made, we will publish the revised policy on the relevant platform and update the effective date or other revision information as appropriate.

We encourage you to review this page periodically to understand how your information is handled.